Privacy Policy

1. Data Controller

The data controller responsible for processing your personal data is:

• Company: Van Luix Ibiza
• Address: Ibiza, Balearic Islands, Spain
• Email: info@vanluixibiza.com
• Phone / WhatsApp: +34 650 50 01 87

2. Personal Data We Collect

We collect personal data that you voluntarily provide when you use our booking form or contact us directly. This includes:

• Full name
• Email address
• WhatsApp / telephone number
• Transfer date, time, pick-up and drop-off locations
• Number of passengers and any additional notes

We may also collect technical data automatically through cookies and analytics tools (see our Cookie Policy), including IP address, browser type, pages visited and session duration.

3. Purpose and Legal Basis for Processing

Booking Management

We process your personal data to manage and confirm your transfer booking. The legal basis is the performance of a contract (Art. 6(1)(b) GDPR).

Customer Communications

We use your contact details to send booking confirmations and operational updates related to your service. The legal basis is our legitimate interest (Art. 6(1)(f) GDPR) in providing you with the service you have requested.

Analytics and Website Improvement

With your consent (Art. 6(1)(a) GDPR), we use cookies and Google Analytics to understand how visitors use our website and improve the user experience. You may withdraw consent at any time.

4. Data Retention

We retain your personal data for no longer than is necessary for the purposes described above:

• Booking data: kept for a maximum of 3 years from the date of service for legal and accounting purposes.
• Analytics data: retained in accordance with Google's data retention policies (maximum 26 months by default).
• Marketing communications: until you withdraw consent or unsubscribe.

5. Your Rights Under GDPR

As a data subject under the General Data Protection Regulation (GDPR), you have the following rights:

• Right of access: request a copy of the personal data we hold about you.
• Right to rectification: request correction of inaccurate or incomplete data.
• Right to erasure: request deletion of your personal data ("right to be forgotten").
• Right to restriction: request that we restrict the processing of your data.
• Right to data portability: receive your data in a structured, machine-readable format.
• Right to object: object to processing based on legitimate interests or for direct marketing.
• Right to withdraw consent: where processing is based on consent, withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at info@vanluixibiza.com. We will respond within 30 days. You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es.

6. Data Sharing and Third Parties

We do not sell, rent or trade your personal data. We may share data with trusted third-party service providers solely to operate our business:

• Google LLC — analytics and tag management (Google Analytics, Google Tag Manager). Data may be transferred to the United States under standard contractual clauses.
• Email hosting provider — for processing booking confirmation emails.
• WhatsApp / Meta Platforms — when you initiate contact via WhatsApp, Meta's privacy policy applies.

All third-party providers are contractually obligated to process your data only as instructed and in compliance with applicable data protection laws.

7. International Transfers

Some of our third-party providers may process your data outside the European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. Our booking form uses HTTPS encryption. Passwords are never stored in plain text.

9. Cookies

Our website uses cookies to enhance your experience and for analytics purposes. For detailed information about the types of cookies we use and how to manage them, please read our Cookie Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: info@vanluixibiza.com
• WhatsApp: +34 650 50 01 87
• Address: Ibiza, Balearic Islands, Spain